Article I. - General provision and definitions

1.1 Registration in the e-shop and purchase of goods through the e-shop can be carried out by natural and legal persons without restriction, provided that they comply with these General Terms and Conditions.

1.2 The seller and operator of the e-shop (hereinafter referred to as the "seller") (hereinafter referred to as the "site") is Humidef sro, ID number: 52801853, Strojárska 4302, 069 01 Snina, registered in the Commercial Register of the Prešov District Court , section Sro, insert number: 39420 / P.

1.3 The visitor of the e-shop is any person who visits the website of the seller (hereinafter referred to as the "visitor").

1.4 A registered person in the e-shop means any person who has filled in and sent a registration form with their personal data.

1.5 The Buyer is any natural or legal person who has filled in and sent the order form via the Seller's website, received a notice of receipt of the order by e-mail and paid the purchase price. A natural person (buyer) means a person.

1.6 In the event that the buyer is not a consumer, and thus it is the purchase of goods for business purposes, then the contractual relations are governed by the provisions of Act no. 513/1991 Coll. Of the Commercial Code as amended.

1.7 The subject of the order (hereinafter referred to as the "product") are all goods and services published on the e-shop website.

Article II. - The price

2.1 All quoted prices for the products are final for the consumer. The seller is not a VAT payer.

2.2 The price of the products stated on the e-shop website means the price at the time of creating the order.

2.3 The total price when ordering is the total price of the ordered products, including shipping costs. The price for transport is based on the required quantity of goods, dimensions and total weight and the selected mode of transport. The price of transport will be calculated in the process of creating the order.

2.4 All stock prices are valid only until stocks are sold out unless explicitly stated otherwise for a specific product. The seller is obliged to notify the buyer immediately if the stock goods were sold out at the time of sending the order and for this reason, it is not possible to deliver the goods to the buyer. The buyer is entitled to withdraw from the contract after notification of this fact.

Article III. - An order

3.1 The order is created by selecting the goods by the buyer, filling out the order form and then confirming the ordering process in the e-shop. For the correct processing of the order, it is necessary to fill in the required data in the order and choose the transport and payment options for the ordered goods or services. The seller informs the buyer about the delivery of the order by a confirmation e-mail.

3.2 By sending the order, the buyer agrees with the price of the ordered goods and services and thus the order becomes binding for the buyer.

3.3 Confirmation of the order by the seller creates a purchase contract, which can be changed, canceled or supplemented only by mutual agreement between the buyer and seller unless otherwise provided by law or regulation.

3.4 By sending the order, the buyer is bound to pay the purchase price of the ordered goods.

3.5 The Buyer agrees to issue an invoice or advance invoice in electronic form, which will be sent to his e-mail address, which he stated in his order.

Article IV. - Terms of payment

4.1 It is possible to pay for the goods ordered in the e-shop:

  • on the basis of an advance invoice by payment by transfer to the seller's account,
  • in cash to the carrier upon receipt of goods ordered by cash on delivery or payment card (if the carrier allows it),
  • payment card through the payment gateway (payment is made by direct redirection to a secure page operated for this purpose by the service provider; the use of the payment gateway is governed by the conditions of the payment portal operator).

Article V. - Terms of delivery

5.1 The seller is obliged to send the goods to the buyer within 30 days of the conclusion of the purchase contract, unless they have agreed otherwise, or if a longer delivery period has not been specified for the goods.

5.2 If the goods are in stock, they are dispatched according to capacity as soon as possible. Usual delivery time is the next working day.

5.3 If there are several goods and services in the order and some of them are not in stock at the time of the order, the seller undertakes to inform the buyer immediately, and the buyer may agree to the delivery of partial deliveries or cancel the order.

5.4 The transport of goods is provided by the seller through the carrier. The date of delivery of goods is governed by the conditions of the carrier. If the carrier allows tracking the status and movement of the shipment (via Tracking code), the buyer can use this service.

5.5 An invoice (tax document) is issued to the buyer together with the goods.

5.6 The place of performance is considered to be the place to which the goods are delivered (unless stated otherwise in the order).

5.7 The buyer is obliged to visually inspect the packaging of the goods upon receipt.

5.8 If mechanical damage to the product packaging is found, the buyer is advised to make a record of the damage in the presence of the carrier. The buyer shall state the reservation for the goods either on the acceptance note or make a damage record with the carrier. On the basis of the prepared record, the customer will be delivered a new product without defects or a reasonable discount will be provided to the customer after the conclusion of the damage event with the carrier, if the buyer agrees to this in accordance with the complaint conditions.

5.9 The buyer is entitled to withdraw from the contract in case of delivery of damaged goods.

Article VI. - Warranty period

6.1 The warranty conditions are governed by the provisions of Act no. 40/1964 Coll. Of the Civil Code as amended. The basic warranty period for new goods is 24 months and begins on the day the goods are taken over by the customer.

6.2 Defects which cannot be influenced by the seller (points 1.5, 1.6 and 1.7 of the Complaint Conditions) or defects related to incorrect instructions or poor quality documents supplied by the buyer for production are excluded from the warranty.

6.3 If the buyer is not a consumer (Article 1, point 1.6), the warranty period for goods intended for business purposes is 12 months.

Article VII. - Transfer of ownership

7.1 Ownership passes from the seller to the buyer at the time of payment of the full price for the subject of the purchase contract.

7.2 The seller reserves the right, in the event of a complaint by the buyer, to equip the goods or services, which are still covered by the seller's ownership right, only at the moment of full payment of the subject of the purchase contract.

Article VIII. - Cancellation of the purchase contract

8.1 The buyer has the right to cancel the ordered goods or services without cancellation fee until the dispatch of the goods. The cancellation of the order must be made in writing via e-mail to the address on the day when the seller confirms the delivery of goods to the buyer by e-mail, or by phone at the seller's number +421949871295; +421911841225.

8.2 When cancelling the order, it is necessary to state the order number or full contact details of the buyer.

8.3 If the payment for the goods was paid to the seller's account no later than the day before the dispatch of the goods and the seller does not incur costs associated with sending the goods, the buyer will be refunded within 14 days by bank transfer to the account specified by the buyer. bank, account number and bank number), unless otherwise agreed with the buyer by the seller.

8.4 The buyer who is not a consumer (Article 1, point 1.6) does not have the right to cancel the purchase contract free of charge. In this case, the buyer can return the goods by prior agreement with the seller. The goods must be undamaged, without signs of use, packed in the original packaging. In the event of cancellation, the buyer is charged a fee of 100% of the selling price of the goods, unless otherwise agreed with the seller.

Article IX - The consumer's right to return the goods without giving a reason and to instruct the consumer

9.1 Based on Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the premises of the seller and amending certain laws (hereinafter the "Act") under the provisions of § 7 et seq., the right to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract before the delivery of goods.

9.2 The consumer is obliged, if he wants to exercise this right, to deliver a written withdrawal from the purchase contract in person to the contact address of the seller no later than the last day of the specified period or to submit this withdrawal by post no later than the last day of the period to the address specified in the contacts. After notifying the withdrawal from the contract, the consumer is obliged to send or deliver in person the subject of the contract from which he withdraws together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which was delivered to him together with the goods, but no later than within 14 days from the date of withdrawal (§10 paragraph 1 of the Act). We recommend that buyers make a copy of the invoice for their own use and send the goods by registered mail and as an insured shipment.

9.3 The Seller shall return the performance paid for the goods/services to the Buyer, including transport costs in accordance with Art. §9 par. 3) of Act no. 102/2014 Coll. as well as costs demonstrably incurred to order the goods within 14 days from the date of delivery of the withdrawal from the contract, but may not return the money before the goods are delivered to him or if the consumer does not prove the shipment of goods. This does not apply if the seller has suggested that he pick up the goods himself.

9.4 The cost of returning the goods is borne by the consumer.

9.5 The right to withdraw from the contract does not apply to goods and services, which are defined in §7 par. 6 letter a) to l) of Act no. 102/2014. Z.z, especially for goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer.

9.6 The consumer shall bear any reduction in the value of the goods caused by their use beyond what is necessary to determine the functionality and properties of the goods.

Article X. - Rights and obligations of the contracting parties

10.1 The seller and the buyer are considered to be the contracting parties.

10.2 The buyer is obliged to:

  • take over the ordered goods,
  • pay the seller the price of the goods, including the cost of delivery of the goods.

10.3 The seller is obliged to:

  • deliver the goods to the customer in the required quality, quantity and at the agreed price,
  • together with the goods send the customer an invoice for the goods, or instructions for use-care of the product (recommended method of washing, etc.).

Article XI. - Privacy

11.1 Personal data are processed in accordance with Act no. 18/2018 Coll. on the protection of personal data, as amended, in accordance with Regulation 2016/679 of the European Parliament and of the Council (hereinafter "GDPR"). For the purposes of the Provider's General Terms and Conditions, for the purposes of these terms and conditions, the person whose personal data are processed shall be "the person concerned".

11.2 The Provider declares that the personal data of the registered person are used for the purposes of conclusion, performance, or making changes in the contract concluded at a distance, which is concluded by the customer with the provider and is not provided to a third party, with the exception of state authorities in the case of control.

11.3 The Provider declares that in relation to the processing of personal data of the data subjects, decisions based exclusively on automated means of personal data processing and the so-called profiling within the meaning of Article 22 (1) 1 and 4 GDPR.

11.4 The Provider is obliged to secure personal data before making them available to unauthorized persons. The Provider is obliged to report any significant breach or leakage of personal data to the Office for Personal Data Protection, no later than 72 hours after the discovery of such a security incident.

11.5. If the person concerned suspects the unauthorized processing of his personal data by the provider, he has the right to file a motion to initiate proceedings on personal data protection with the Office for Personal Data Protection of the Slovak Republic (

11.6 If the site visitor has consented to the processing of personal data for marketing purposes (by checking a special box), he has voluntarily expressed his express consent to the sending of e-mail messages to the contact e-mail address, telephone contact or sending an e-mail to the contact address.

11.7 The data subject may revoke his / her consent to the processing of personal data at any time in writing by sending an appeal with the processing of personal data to the provider by post or e-mail.

11.8 The data subject may exercise his rights and request the provider to obtain, free of charge, information about his personal data, which the e-shop provider processes, to correct, delete his personal data or to transfer them.

11.9 The personal data processed by the provider are:

  • name and surname,
  • permanent address,
  • telephone number,
  • e-mail.

11.10 The rights of the data subject are more detailed, as well as the purpose and method of processing personal data specified in a special regulation on the controller's website.

11.11 The operator's portal uses cookie data only for statistical purposes. Cookies in anonymous form cannot be used to uniquely identify the person concerned. Cookies are used primarily to simplify searches, set offers or other user use. If the user does not wish to use this data, he may refuse the use of cookies, block them or delete existing data on his computer. He can do so in the settings of his web browser. Another option is

Article XII - Alternative Dispute Resolution (ADR)

12.1 The Seller pursuant to Act no. 102/2014 Coll. on consumer protection in door-to-door and mail order sales and Act no. 391/2015 on the alternative resolution of consumer disputes with effect from 1 February 2016 informs the buyer (consumer) that if he is not satisfied with the manner of handling the complaint, or believes that the seller has violated his rights, he has the right to apply for redress through the mailing address or email address

12.2 If the seller responds to the request for redress in the negative or does not respond to it within 30 days of its dispatch, the buyer (consumer) has the right to file a motion to initiate alternative dispute resolution to the ADR entity (ADR entity). According to Act no. 391/2015 Coll. ARS entities are bodies and authorized legal entities according to §3 of Act 391/2015 Coll. The consumer may submit a proposal for the initiation of alternative dispute resolution in the manner specified pursuant to §12 of Act 391/2015 Coll.

12.3 The buyer (consumer) can also lodge a complaint through the RSO alternative dispute resolution platform (RSO = online dispute resolution), which is available online at the following address:

12.4 Alternative Dispute Resolution (ADR) can only be used by the consumer. Alternative dispute resolution only concerns a dispute between the buyer (consumer) and the seller, arising from or related to a consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute is less than EUR 20. The ADR entity ADR may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.

Article XIII - Final provisions

13.1 The Seller reserves the right to change and supplement these General Terms and Conditions and the complaint conditions even without prior notice to the buyer. In the event of a change in the General Terms and Conditions or Complaint Conditions, the entire purchase process is governed by those General Terms and Conditions that were valid at the time of sending the order to the buyer and these are available on the seller's website.

13.2 The Complaint Conditions are an inseparable part of these General Terms and Conditions.

13.3 By sending the order, the buyer has read the General Terms and Conditions as well as the complaint conditions and agrees with their wording.

13.4 These general business conditions and complaint conditions are published on the e-shop website.

13.5 For the settlement of cross-border contractual relations pursuant to Regulation (EC) No 1/2003 of the European Parliament and of the Council 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I), the parties agree on the Slovak law applicable.

13.6 Otherwise unregulated relations in these General Terms and Conditions as in their inseparable parts (appendices) are governed by the relevant provisions, in particular, Act no. 40/1964 Coll., Act no. 513/1991 Coll., Act no. 108/2000 Coll., Act no. 22/2004 Coll., Act no. 250/2007 Coll., Act no. 102/2014 Coll., Act no. 391/2015, Act no. 18/2018 Coll., And their amendments, and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council.

13.7 In the event that any of the individual provisions of the contract are considered invalid, unenforceable or incomplete, this fact will not affect the validity of the remaining provisions of the contract.

13.8 These General Terms and Conditions, including their integral parts, shall enter into force and take effect on 1 March 2020.

Complaint conditions

1.1 Only goods that have been purchased from the seller and that are the property of the buyer can be claimed.

1.2 In the event that the ownership right has not yet passed from the seller to the buyer, the buyer may, in accordance with applicable legislation, settle the complaint only after full payment in accordance with § 151 et seq. Of the Civil Code.

1.3 The buyer is obliged to file a complaint with the seller immediately, immediately after finding the defect.

1.4 Claims for mechanical damage to the product packaging, which was not apparent upon receipt of the consignment, must be made immediately after receipt of the consignment (Article 5, point 5.8 of the General Terms and Conditions).

1.5 Liability for defects does not apply to defects caused by:

mechanical damage to the product caused by the buyer,

incorrect instructions when ordering goods made according to the requirements of the buyer (custom goods),

using the goods in conditions that do not correspond to their humidity, chemical and mechanical influences of the natural environment of the goods,

neglect of care and maintenance of the goods,

damage to the goods by excessive loading (unusual for the purpose for which the product was intended by the manufacturer).

1.6 Defects caused by natural disasters are also excluded from liability for defects.

1.7 Liability for defects also does not apply to the normal wear and tear of the goods (or parts thereof) caused by the use of the goods. Therefore, shorter product life cannot be considered a defect and cannot be claimed.

1.8 The claimed goods must be delivered to the correspondence address Humidef, s.r.o., Strojárska 4302, 06901 Snina. The goods must be suitably packed so that the goods are not damaged during transport, and we recommend sending the goods by registered mail or as an insured consignment. It is necessary to attach a copy of the proof of purchase (invoice) to the goods and we recommend attaching a completed Complaint Form. Complaints must be sent exclusively in writing (by post) or in-person (not by e-mail).

1.9 The seller confirms the receipt of the complaint and issues the buyer confirmation of the claim for goods in writing. The day of submission of the complaint is considered to be the day of its delivery to the seller. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint. Confirmation of the handling of the complaint will be sent in writing.

1.10 The Seller is obliged to determine the method of handling the complaint immediately, in complex cases within 3 days from the date of the complaint. In justified cases, especially if a complex technical evaluation of the goods is required no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the seller will handle the complaint immediately; in justified cases, the complaint can be resolved later. However, the handling of the complaint may not be longer than 30 days from the date of the complaint. After the expiration of the 30-day period for handling the complaint, the buyer has the right to withdraw from the purchase contract and will be refunded the full amount for the goods or has the right to exchange the goods for new ones.

These complaint conditions are an integral part of the General Terms and Conditions.


SOI Inspectorate for the Prešov Region

Obrancov mieru 6, 080 01 Prešov 1

Supervision Department

tel. no. 051/772 15 97

fax no. 051/772 15 96


Humidef, s.r.o.

Strojárska 4302, 06901 Snina

IČO: 52801853

DIČ: 2121140274

tel. no. +421949871295; +421911841225


IBAN: SK16 7500 0000 0040 2812 6615